Frequently Asked Questions
Frequently Asked Questions
🚚 Shipping
How long does delivery take?
UK orders typically arrive within 3-7 business days. International orders may take 7-14 business days depending on your location.
Do you offer free shipping?
Yes! We offer free shipping to Uk..Europopean and Worldwide Shipping on standard weight products orders there maybe a shipping charge for certain wieght thresholds such as Heavy Gym Equipment treadmills Weightlifting minigyms but please Check our current promotions for details.on our products or please contact us for shipping information.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will vary by destination.
🔄 Returns & Refunds
What is your returns policy?
We accept returns within 30 days of purchase, provided items are unused and in their original packaging.it is rhe customers reaponsibility to pay for return shipping costs and we charge a restocking fee of £5.00 on all products Please contact us at sales@roesports.com to arrange a return. and any information required
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days back to your original payment method., please allow 2/3 days for your payment provider to process your refund back to your account
📦 Orders
Can I change or cancel my order?
Please contact us as soon as possible at sales@roesports.com. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.
How do I track my order?
Once your order is dispatched you'll receive a confirmation email with tracking details.
👟 Products & Sizing
How do I know what size to order?
Each product page includes a sizing guide. If you're unsure, feel free to contact us and we'll help you find the right fit.
Are your products suitable for all sports?
Our range covers a wide variety of sports and fitness activities. Check individual product descriptions for specific use cases.
💬 General
How do I contact Roesports?
You can reach us via our Contact page or email us directly at sales@roesports.com. We aim to respond within 24 hours.